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Privacy

Privacy policy

How OBEO Résidences collects, uses and protects your personal data, in line with the GDPR.

This privacy policy explains how OBEO Résidences collects, uses and protects your personal data when you use the website https://www.obeo-residences.com.

1. Data controller

The data controller is OBEO Résidences, represented by its president Jérôme Waymel.

For any question about your personal data, please write to contact@obeo-residences.com.

2. Data collected

We only collect data that you share with us voluntarily through the website's forms:

  • Contact form
  • Brochure request form
  • Referral form
  • Open days booking form

The information gathered may include: surname, first name, email address, telephone number, the residence of interest, your relationship to the future resident, free-text message and, for the referral programme, the contact details of the referred person, with their consent.

3. Purposes of processing

Your data is used to:

  • Respond to your enquiry or visit request
  • Send you the brochure or documents you requested
  • Arrange a meeting or a residence visit
  • Manage referral follow-up
  • Improve our service and the quality of our welcome

4. Legal basis

Processing rests on two legal bases (article 6 of the GDPR):

  • Your consent, given when you fill in a form
  • The legitimate interest of OBEO Résidences in responding to your commercial enquiries and following up on the relationship

5. Retention period

Your data is kept for three years from your last contact with OBEO Résidences (last enquiry, last exchange or last visit). After that period, it is deleted or anonymised, unless a longer statutory retention obligation applies (accounting, tenancy contract, etc.).

6. Data recipients

Your data is intended solely for the internal teams of OBEO Résidences (commercial and operational) handling your enquiry. It is never sold or transferred to third parties for commercial or advertising purposes.

The website is hosted by Netlify, Inc. in the United States. Form submissions transit through their infrastructure. Transfers outside the European Union are governed by the Standard Contractual Clauses approved by the European Commission, providing an adequate level of protection in line with article 46 of the GDPR.

7. Cookies and trackers

OBEO Résidences uses Plausible Analytics, a European privacy-friendly analytics solution:

  • No cookies placed on your device
  • No personal identifiers collected
  • No data shared with third parties (advertising, profiling)
  • Aggregated and fully anonymised statistics

The website therefore does not display a cookie consent banner, since no tracking cookies are used.

8. Your rights

Under articles 15 to 22 of the GDPR, you have the following rights over your personal data:

  • Right of access to the data we hold about you
  • Right to rectification of inaccurate data
  • Right to erasure (right to be forgotten), subject to conditions
  • Right to portability of your data
  • Right to object to processing, in particular for marketing purposes
  • Right to restriction of processing

9. Exercising your rights

To exercise any of these rights, please send your request by email to contact@obeo-residences.com, stating the purpose of your request. We commit to responding within a maximum of one month. Proof of identity may be requested in case of reasonable doubt.

10. Complaints to the CNIL

If, after contacting us, you believe your rights are not being respected, you may lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL, the French data protection authority):

  • By post: CNIL — 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France
  • Online: cnil.fr/fr/plaintes

11. Security

OBEO Résidences puts in place appropriate technical and organisational measures to protect your data against loss, alteration, disclosure or unauthorised access: HTTPS connection, secure hosting and restricted access for authorised personnel only.

12. Changes to this policy

This privacy policy may be amended at any time to reflect legal, technical or organisational changes. The version that applies is the one published on the website at the date of your visit. We invite you to review it regularly.