Guides & info
Your frequently asked questions
Wondering about life in the residence, rent, services or financial support? We have gathered the answers to the questions we are most often asked.
Everything worth knowing before deciding
Answers to your questions
Cannot find your question here? Our teams remain at your service to support you, with no obligation.
Why choose OBEO Residences rather than a French nursing home (EHPAD)?
At OBEO Residences, you keep your independence while enjoying secure town-centre apartments, tailor-made services (daily help, home care, deliveries), personalised support and social activities that ward off isolation.
It is the ideal alternative between staying at home and the EHPAD (our residences are not designed for severe cognitive disorders).
What does my rent include? Are there extra charges?
Each month, your rental fee covers the rent of your apartment, the rental charges (household waste tax, upkeep of common areas), the non-individualisable service charges (front desk seven days a week, concierge, staff, coordination) and the personal alarm package.
In most of our residences, you pay your own water, electricity and telephone subscriptions and consumption. A reservation fee and a security deposit are required. A surcharge applies for a second occupant.
Am I really at home in my apartment?
Absolutely. You have your own keys, you decorate and furnish as you would at home, you welcome family and friends whenever you wish, and you have no obligation to take part in activities. Your privacy is fully respected.
Can I decorate my apartment and bring my own furniture?
Yes. Although our residences offer furnished apartments, you are free to arrange yours to your own taste and to personalise it as you prefer. The rental fee stays the same.
What financial support can I receive?
Depending on your means, you may receive APL/ALS (French housing benefits, paid by the CAF family allowance fund), the APA (personal autonomy allowance) for personal services, and a 50% tax credit on home help (up to EUR 12,000 per year). Our teams will guide you through every step.
Are pets allowed?
Yes, your four-legged companions are welcome, with due respect for other residents and the house rules. Our teams can even help: vet appointments, walks, feeding and more.
Must I eat my meals in the residence restaurant?
No, you are entirely free. The restaurant is an optional service: come occasionally, regularly or not at all. You simply book the day before. You may also invite your loved ones, or have meals served in your apartment.
Are meals prepared on site?
Yes. Our chefs cook fresh, balanced menus every day, renewed weekly, with seasonal produce. The menu changes monthly, with options that can be personalised.
Can healthcare professionals come to see me at home?
Yes. Although our residences are not medicalised, we make it easier for you to access healthcare: introductions to local practitioners, free choice of your own providers, a network of partner care services, help organising appointments, and 24/7 safety with a personal alarm pendant.
If I lose some independence, may I stay in my apartment?
As long as you can stay safely, we put in place follow-up care with local nurses, GPs and specialists, who can visit daily.
If your loss of independence becomes significant, we will help you find an establishment better suited to your needs.
Can I try the residence before I move in?
Yes. Come and live with us for a week or more, the time to make up your mind: turnkey apartment (linen, crockery, TV included), access to every service. Ideal for a discovery stay or a period of convalescence — all you need is your suitcases.
How far in advance can I reserve an apartment before moving in?
Straight away, subject to availability. You may also reserve your apartment 6 to 12 months ahead; a reservation cheque is then required when you sign the lease.
May I welcome family and friends?
Of course. You are free to invite whomever you wish. The residence has fully equipped guest apartments, and your visitors enjoy the friendly common areas. Rooms for 5 to 20 people may be booked for your events.
Still have a question?
Still have a question?
Contact us: our teams will answer and guide you through your residence project.